How To Clear Caches (Apache/iAS, Cabo, Modplsql, Browser, Jinitiator, Java, Portal, WebADI) for E-Business Suite? (Doc ID 742107.1)

Applies to:

Oracle Applications Technology Stack – Version 11.5.9 to 12.2.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Goal

Sometimes it is recommended by Support or Development to clear Apache, Browser, Java, Jinitiator or
other caches in E-Business Suite environment. This document simply provides you with the methods to accomplish this.
The users shouldn’t be connected to the Applications during this task.

Solution

Apache / iAS

For 11i and earlier versions:

– shutdown iAS server
– go to $OA_HTML (for 11.5.9) or $COMMON_TOP (for 11.5.10.x) directory
– backup the directory _pages and delete its contents by running for instance:

rm -rf $COMMON_TOP/_pages/*

– for modplsql caches remove contents of  $IAS_ORACLE_HOME/Apache/modplsql/cache directory
– restart iAS server

To clear middle tier cache in release 12:

– go to “Functional Administrator” responsibility
– select Core Services => Caching Framework => Global Configuration => Clear cache
(please review Note 759038.1 for details).

In case you have login issue after accidentally cleared the _pages instead of using the method above for r12
please review Note 433386.1 to recompile jsp files.

Cabo

Images and style sheets can be corrupted or out of sync in the cabo caches,
you may need to clear the related directories after backup:

$OA_HTML/cabo/images/cache
$OA_HTML/cabo/styles/cache

Web Browser

for Internet Explorer:

– go to menu Tools => Internet Options,
– select ‘General’ tab,
– click on button ‘Delete Files’ in ‘Temporary Internet files’ area
or
– click on button ‘Delete…’ then in ‘Delete Browsing History’ pop-up window click on ‘Delete Files…’
– close all IE windows and restart new browser session.

for Mozilla Firefox:

– go to menu Tools
– select ‘Clear Private Data…’ or ‘Clear Recent History…’ then check ‘Cache’
or
– go to menu Edit or Tools
– select Preferences or Options.
– expand the ‘Advance’ options and choose ‘Cache’ or Privacy
– click the button called ‘Clear Cache’.

for Safari:

– go to Safari menu
– select Empty Cache => Click ‘Empty’ in the dialogue box

for Netscape:

– go to menu Edit => Preferences,
– choose ‘Cache’ in ‘Advanced’ category,
– click on buttons ‘Clear Memory Cache’ and ‘Clear Disk Cache’.
– close all Netscape windows and restart new browser session.

Jinitiator

Two possibilities depending of the Jinitiator version:

for 1.1.8.x versions:

– delete all files in directory:

C:\Program Files\Oracle\Jinitiator <version>\jcache\

for 1.3.1.x versions:

– go to Start => Parameters => Control Panel
– double-click on “Jinitiator <version>” icon
– in the new pop-up window, click on “Cache” tab
– click on “Clear Jar Cache ” button. On prompt, click Yes.

(you can also delete directly all files under directory:
C:\Documents and Settings\<your user name>\Oracle Jar Cache)

Java

Java/JRE plug-in (Windows)

– go to Start => Parameters => Control Panel
– double-click on ‘Java’ icon
– in the new pop-up window, click on ‘General’ tab
– click on ‘Setting…’ button in ‘Temporary Internet files’ area then click on ‘Delete Files…’ button
(you can select Applets, Applications or other files)

JVM

– go to responsibility “Functional Administrator”
– click on “Core Services” tab then the “Caching Framework” sub-tab
– click on “Global Configuration” link then click on “Clear all cache” button to clear all of the Java Cache’s

Portal

– go to the url: http://<host.domain&gt;:<port>/pls/admin_/gateway.htm or cache.htm
– click on “Cache Settings” option and note the “Cache Directory”
– go to this directory and delete all the cache files in the directory and sub directories

See also modplsql caches in Apache/iAS section above.

WebADI / BNE cache

For instance when enabling BNE log

– go to url: http://<host.domain&gt;:<port>/oa_servlets/oracle.apps.bne.framework.BneAdminServlet
– click on the “clear-cache” link
– at the bottom of the page you should see ‘Cache Cleared’

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WebADI – Web Applications Desktop Integrator BNE_UIX_PHYSICAL_DIRECTORY is not configured Error in Release 11i and R12

Applies to:

Oracle Trade Management – Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Oracle Web Applications Desktop Integrator – Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

Oracle Web Applications Desktop Integrator Receiving Error BNE_UIX_PHYSICAL_DIRECTORY is not configured
This error can occur under several conditions:

  • Unable to open WebADI
  • After running Autoconfig on nodes not able to upload files
  • When selecting the ‘Desktop Integrator’ Responsibility the seeded menu options produces the error
  • After installing Oracle E-Business suite R12 and attempting to create a hierarchy using the create spreadsheet functionality(WebADI)
  • When creating a Layout as Trade Management Administrator
  • When attempting to do an Import inside the activity screen in Marketing Online the error occurs
Changes

Possible changes that will affect the setting for profile BNE_UIX_PHYSICAL_DIRECTORY:

  • Autoconfig updated or removed the existing settings for profile BNE_UIX_PHYSICAL_DIRECTORY
  • Cloned a new instance(11i) where the techstack has changed the value of the profile option
  • Upgrade from 11i to R12
  • Profile BNE_UIX_PHYSICAL_DIRECTORY configuration is incorrect based on the Application version
  • Functionality of profile BNE_UIX_PHYSICAL_DIRECTORY in version R12 is not required or needed
Cause
  • Autoconfig modified the existing settings for profile BNE_UIX_PHYSICAL_DIRECTORY
  • Web ADI Configuration Validation
  • Profile BNE_UIX_PHYSICAL_DIRECTORY is not properly defined with the correct value
  • Functionality of profile BNE_UIX_PHYSICAL_DIRECTORY in version R12 has changed
  • The cause of this problem has been identified in unpublished Bug 5240536 –  BNE_UIX_PHYSICAL_DIRECTORY IS NOT CONFIGURED. It is caused by autoconfig erasing the the BNE physical directory when autoconfig is run.
Solution

To implement the solution for Release 11i, please execute the following steps:

1. Go into the responsibility: System Administrator
2. Navigate to Profile -> System -> Profile: BNE%Directory%
3. Check the value for the profile BNE_UIX_PHYSICAL_DIRECTORY and verify it’s set to $COMMON_TOP/webapps/oacore/html/cabo/.
For 11i, the directory is: $COMMON_TOP/html/cabo
4. Bounce the web server and retest the issue.

And/Or

Apply Patch 5240536

This patch will stop autoconfig (concurrent/admin node) from updating profile option
BNE_UIX_PHYSICAL_DIRECTORY with the $OA_HTML/cabo directory from the
concurrent/admin node.

To implement the solution for Release 12, please execute the following steps:

1. Go into the responsibility: System Administrator
2. Navigate to Profile -> System -> Profile: BNE%Directory%
3. Remove any value in the profile BNE_UIX_PHYSICAL_DIRECTORY (null value is the default)
4. Bounce the web server and retest the issue.
Review R12 Web ADI Profile Options (Doc ID 553168.1) to get a list of Web ADI Profile Options which are supported in R12 of Oracle Applications. Any other previous BNE profile options from Release 11i are not supported in R12 and should not be used.

For more information on BNE profile options, refer to Set Profile Options section in the Oracle Web Applications Desktop Integrator Implementation and Administration Guide Release 12 – Part No. B31411-01

http://download.oracle.com/docs/cd/B40089_08/current/acrobat/120bneig.pdf

Deleted the following notes for consolidation and consistency:

  •  579102.1 – Upload Files Fails with Error “BNE_UIX_PHYSICAL_DIRECTORY Os Not Configured”
  • 1058772.1 – ANY WEBADI MENU OPTIONS GIVES ERROR “BNE_UIX_PHYSICAL_DIRECTORY IS NOT CONFIGURED”
  • 737620.1 – Bne Uix Physical Directory Profile Option Is Reset Incorrectly By Autoconfig

This note replaces the following notes:

  • 430991.1 – Error BNE_UIX_PHYSICAL_DIRECTORY Is Not Configured in R12 When Attempting To Use WebADI Spreadsheet To Create Hierarchies
  • 834333.1 – Bne_uix_physical_directory Is Not Configured.
  • 413289.1 – 11.5.10: WebADI Create Layout In Trade Management Error: “BNE_UIX_PHYSICAL_DIRECTORY is Not Configured.”
  • 888386.1 – BNE_UIX_PHYSICAL_DIRECTORY Is Not Configured Error
References

NOTE:553168.1 – R12 Web ADI Profile Options